Ch. 1 Introduction 1
Ch. 2 Variations on the ombudsman concept 25
Ch. 3 The ombudsman : democratic accountability and good governance 55
Ch. 4 The ombudsman : domestic protection and promotion of international human rights 81
Ch. 5 The ombudsman, good governance and human rights in Europe 125
Ch. 6 The ombudsman, good governance and human rights in Latin America and the Caribbean 171
Ch. 7 The ombudsman, good governance and human rights in Africa, Asia and the Pacific region 215
Ch. 8 Post-conflict peace-building : establishment of the human rights ombudsman 253
Ch. 9 The ombudsman for children : human rights protection and promotion 289
Ch. 10 The ombudsman in the international organization system : small steps 333
Ch. 11 The European ombudsman : good governance, human rights and the European Union 367
Ch. 12 Conclusion 393
Ch. 2 Variations on the ombudsman concept 25
Ch. 3 The ombudsman : democratic accountability and good governance 55
Ch. 4 The ombudsman : domestic protection and promotion of international human rights 81
Ch. 5 The ombudsman, good governance and human rights in Europe 125
Ch. 6 The ombudsman, good governance and human rights in Latin America and the Caribbean 171
Ch. 7 The ombudsman, good governance and human rights in Africa, Asia and the Pacific region 215
Ch. 8 Post-conflict peace-building : establishment of the human rights ombudsman 253
Ch. 9 The ombudsman for children : human rights protection and promotion 289
Ch. 10 The ombudsman in the international organization system : small steps 333
Ch. 11 The European ombudsman : good governance, human rights and the European Union 367
Ch. 12 Conclusion 393