CHAPTER ONE "Relations"
The independence of the ombudsman, by C. Eklundh (Sweden) = 13
The ombudsman's relations with the media, by A.M. Romero de Campero (Bolivia) = 17
Relationship with the complainants, by H. Wuyts (Belgium) = 23
The French ombudsman as mediator - communication and accessibility, by V. Fontaine (France) = 37
CHAPTER TWO " Instruments and basis of assessment"
Good administrative practice, by J. Olsen (Denmark) = 49
General recommendations: a new instrument for change created by the national ombudsman of Mexico, by F. Olguin Uribe = 73
CHAPTER THREE "On human rights"
Public policy follow-up, by E. Cifuentes (Colombia) = 83
'Second generation' rights and the consolidation of democracie, by E. Mugica Herzog (Spain) = 91
CHAPTER FOUR "Establishing institutions"
The Sindic de Greuges of Catalonia: procedure and criteria for action, by A. Canellas = 103
Shared experiences in the developments of the ombudsman institution in Antigua and Barbuda - a small Caribbean state, by H. Thomas = 115
CHAPTER FIVE "Comparative charts on ombudsman and national human rights institutions" = 123
Annex: Paris Principles = 231
The independence of the ombudsman, by C. Eklundh (Sweden) = 13
The ombudsman's relations with the media, by A.M. Romero de Campero (Bolivia) = 17
Relationship with the complainants, by H. Wuyts (Belgium) = 23
The French ombudsman as mediator - communication and accessibility, by V. Fontaine (France) = 37
CHAPTER TWO " Instruments and basis of assessment"
Good administrative practice, by J. Olsen (Denmark) = 49
General recommendations: a new instrument for change created by the national ombudsman of Mexico, by F. Olguin Uribe = 73
CHAPTER THREE "On human rights"
Public policy follow-up, by E. Cifuentes (Colombia) = 83
'Second generation' rights and the consolidation of democracie, by E. Mugica Herzog (Spain) = 91
CHAPTER FOUR "Establishing institutions"
The Sindic de Greuges of Catalonia: procedure and criteria for action, by A. Canellas = 103
Shared experiences in the developments of the ombudsman institution in Antigua and Barbuda - a small Caribbean state, by H. Thomas = 115
CHAPTER FIVE "Comparative charts on ombudsman and national human rights institutions" = 123
Annex: Paris Principles = 231