1. Introduction = 4
Preface = 4
History = 6
Aims of the legislation = 7
Overview of the DDA = 8
2. Mechanisms for eliminating discrimination = 9
Complaints = 10
Amicus curiae and intervention function = 15
Standards = 16
Temporary exemptions = 18
Action plans = 20
Promotion of awareness and compliance = 24
Public inquiries = 24
Other research and policy work = 29
3. Areas of achievement = 30
Public transport = 30
Access to buildings = 30
Employment = 40
Education = 47
Goods and services = 51
Telecommunications = 56
Insurance and superannuation = 58
Accommodation = 61
Clubs = 63
Sport = 64
4. Goals for the future and reflections on using the DDA = 66
Preface = 4
History = 6
Aims of the legislation = 7
Overview of the DDA = 8
2. Mechanisms for eliminating discrimination = 9
Complaints = 10
Amicus curiae and intervention function = 15
Standards = 16
Temporary exemptions = 18
Action plans = 20
Promotion of awareness and compliance = 24
Public inquiries = 24
Other research and policy work = 29
3. Areas of achievement = 30
Public transport = 30
Access to buildings = 30
Employment = 40
Education = 47
Goods and services = 51
Telecommunications = 56
Insurance and superannuation = 58
Accommodation = 61
Clubs = 63
Sport = 64
4. Goals for the future and reflections on using the DDA = 66