1. Introduction = 3
2. General principles of ethnic monitoring = 7
3. planning, communication, and consultation = 8
4. Collecting the data = 10
5. Analysing the data = 17
6. Interpreting the data = 21
7. ethnic monitoring : employment = 24
Employment examples = 35
8. ethnic monitoring : service delivery = 47
Service delivery examples = 55
9. Taking action and setting targets = 63
Appendices
1. Data protection = 68
2. Employment processes for ethnic monitoring = 72
3. Service delivery for ethnic monitoring = 75
4. ethnic categories = 82
5. Race Relations Act 1976 = 87
2. General principles of ethnic monitoring = 7
3. planning, communication, and consultation = 8
4. Collecting the data = 10
5. Analysing the data = 17
6. Interpreting the data = 21
7. ethnic monitoring : employment = 24
Employment examples = 35
8. ethnic monitoring : service delivery = 47
Service delivery examples = 55
9. Taking action and setting targets = 63
Appendices
1. Data protection = 68
2. Employment processes for ethnic monitoring = 72
3. Service delivery for ethnic monitoring = 75
4. ethnic categories = 82
5. Race Relations Act 1976 = 87