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Emotional labor in the 21st century[electronic resource]diverse perspectives on the psychology of emotion regulation at work
Grandey, Alicia
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| 자료유형 | e-Book |
|---|---|
| 개인저자 | Grandey, Alicia. Diefendorff, James. Rupp, Deborah E., 1975- |
| 서명/저자사항 | Emotional labor in the 21st century[electronic resource]:diverse perspectives on the psychology of emotion regulation at work :[edited by] Alicia Grandey, James Diefendorff, Deborah E. Rupp. |
| 발행사항 | New York :Routledge Academic,2013 . |
| 형태사항 | 1 online resource (xix, 323 p.) :ill. |
| 총서사항 | Organization and management. |
| 총서부출표목 | LEA series in organization and management.Organization and management series (Routledge (Firm)) |
| 기타형태 저록 | Print version Emotional labor in the 21st century New York : Routledge Academic, 2013, 9781848729490 |
| ISBN | 9781136232596 (electronic bk.) 1136232591 (electronic bk.) |
| 서지주기 | Includes bibliographical references and index. |
| 내용주기 | Part I. Overview --ch. 1. Bringing emotional labor into focus : a review and integration of three research lenses /Alicia A. Grandey, James M. Diefendorff, and Deborah E. Rupp --Part II. Person perspectives : within, between, dyadic and group --ch. 2. Episodic intrapersonal emotion regulation : or, dealing with life as it happens /Daniel J. Beal and John P. Trougakos --ch. 3. Motivation, fit, confidence, and skills : hod do individual differences influence emotional labor? /Jason J. DAhling and Hazel-Anne M. Johnson --ch. 4. The social effects of emotion regulation in organizations /Stephane Cote, Gerben A. Van Kleef, and Thomas Sy --ch. 5. Emotional labor at the unit-level /Karen Niven . . . [et al.] --Part III. Occupational perspectives : customer service, call centers, caring professionals --ch. 6. The customer experience of emotional labor /Markus Groth, Thorsten hennig-Thurau, and Karyn Wang --ch. 7. Call centers : emtotional labor over the phone /Danielle Van Jaarsveld and Winifred R. Poster --c h. 8. Attending to mind and body : engaging the complexity of emotion practice among caring professionals /REbecca J. Erickson adn Clare L. STacey --Part IV. Contextual perspectives : organization-level influences, strategies, and outcomes /S. Douglas Pugh, James M. Diefendorff, and Christina M. Moran --ch. 10. Socail and cultural influencers : gender effects on emotional labor at work and at home /Kathryn J. Lively --ch. 11. A cultural perspective on emotion labor /Batja Mesquita and Ellen Delvaus --Part V. Multi-disiplinary perspectives : reflections and projections --ch. 12. Reflections and projectiosn from pioneers in emotions research. |
| 요약 | "This book reviews, integrates, and synthesizes research on emotional labor and emotion regulation conducted over the past 30 years. The concept of emotional labor was first proposed by Dr. Arlie Russell Hochschild (1983), who defined it as "the management of feeling to create a publicly observable facial and bodily display" (p. 7) for a wage. A basic assumption of emotional labor theory is that many jobs (e.g., customer service, healthcare, team-based work, management) have interpersonal, and thus emotional, requirements and that well-being and effectiveness in these jobs is determined, in part, by a person's ability to meet these requirements"-- |
| 해제 | Provided by publisher. |
| 일반주제명 | Nonverbal communication in the workplace. Employees -- Attitudes. Customer relations. Interpersonal relations. Psychology, Industrial. PSYCHOLOGY / Industrial & Organizational Psychology BUSINESS & ECONOMICS / Management BUSINESS & ECONOMICS / Labor POLITICAL SCIENCE / Labor & Industrial Relations |
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